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Key Questions to Ask Your Contractor
NARI suggests asking similar questions before signing a remodeling
contract. For more information, visit
www.nari.org
1.
How long have you been in business?
Brennan Enterprises Answer: Brennan
Enterprises since 1979
2.
Are you licensed by the state or a trade organization?
Brennan Enterprises Answer:
We meet all licensing requirements for the State of Texas
3.
Who will be assigned as project supervisor for the job?
Brennan Enterprises Answer:
Besides your “In Home Consultant” the following team will be working
directly on your project.
Project Manager: Joseph Kowalski
Installation Crew: Certified Technicians To be assigned
Office Administrator: Susan Watson
Customer Service Administrator: April Wooley
General Manager: Monte Ramey
4. Who will be working on the project?
Brennan Enterprises Answer:
One of the reasons we have maintained our Exemplary BBB Record and
our longevity in the Remodeling business is that we have the Finest,
most qualified, Industry Trained & Certified Installation
Technicians in the business! As Important as Qualified, our
Technicians are polite, courteous and a Dream to work with – Please
refer to the testimonials section and you will notice that customers
often recognize the Craftsmen since they are the direct link to a
job well done. We would not be an A+ Rated Company if it were not
for the Award Winning Craftsmanship we provide!
5. Does your Company provide insurance?
Brennan Enterprises Answer:
We carry $2 million in General Liability Protection which transfers
to our installation crews. Our crews carry a Liability policy of
their own as well so you have Double the Protection. Not many
companies provide this much coverage if any. We have never yet
needed to use the Insurance Policy on any project but keep it
current for your protection.
6. What is your process once we agree to have you do the work?
Brennan Enterprises Answer:
Once you sign the contact for your project....
Installation tech will set up a final measurement (if windows) –
Other products demand other procedures at times.
Susan will send “Thank You” email with names and contact info of the
team behind the completion of the project (if the email is on the
contract)
Measure is received and order is placed
April makes a courtesy call (or email) to thank you for your
business and let you know that product is on order
April will insure that another call (or email) is received within 2
weeks from the first one with an update from her or the installation
crew calling to schedule
Installation is complete and final payment is received upon
satisfactory completion
Susan sends a “Thank You” packet with referral coupons and warranty
Communication is another one of Brennan’s “Keys to Success” that is
noticeably different or completely lacking in our Remodeling
Industry. With our 30 year history you can also be assured that you
have a Friend that you can rely on well after the completion of the
project to service your future needs
7. How many projects like mine have you completed?
Brennan Enterprises Answer:
We have over 50,000 Satisfied Customers in our over 3 Decades of
providing Home Improvements in North Texas alone.
8. May I have a list of references from those projects?
Brennan
Enterprises Answer:
With 31 years of serving the North Texas homeowners and a family
over 50,000 satisfied customers we are happy to provide referrals.
You can also check out customer testimonials on our website, the
Better Business Bureau , Angie’s List and Service Magic. Please note
- the Dallas BBB Rating of A+, the Angie’s List Rating of A – Super
Service Award, Service Magic Top Rating and Rated in Top 3 Companies
in North Texas by Home Service Reviews --- These organizations
provide unsolicited referral feedback and we Rank Higher than
most-all of our competitors “Taking the Gamble out of Choosing your
Professional”.
9. What percentage of your business is repeat or referral business?
Brennan Enterprises Answer: We do not need expensive
media advertising to provide business. We depend heavily upon
previous customers sharing a positive story about partnering with
Brennan Enterprises. Approximately 40% - 60% of our current business
is from previous customers or referrals.
10. What local and/or national trade associations do you belong to?
Brennan Enterprises Answer:
National Association Remodeling Industry (NARI)
Better Business Bureau (Dallas BBB)
Mid-Cities Pacesetters Rotary Club
Windows of Opportunity - Local charity (Founding Member) providing
Energy Efficient Windows for disadvantage families
National Group of Exclusive Products – (NSG) National Siding Group
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