What is the Warranty on Andersen E-Series Doors?

What is the Warranty on Andersen E-Series Doors?

The E-Series by Andersen is one of the best-selling product lines among homeowners in North Texas because of the flexibility of customization and large selection of choices available. Previously, we took a look at the warranty for the E-Series windows line. Today, we’ll examine the warranty coverage as it applies to E-Series patio doors. 

This post is an overview of the warranty for E-Series patio doors. You are encouraged to read through the full warranty contract before making a purchase. You can also learn more about the details of Andersen’s product warranties and what to look for in a typical agreement. If you have questions regarding the terms, you should contact an authorized Andersen dealer or reach out to the manufacturer directly.

View Andersen E-Series Warranty (2019)↗

Additional warranties can be found on Andersen’s website.

Use the links below to skip ahead in this post:

  1. Andersen E-Series Doors
  2. What is the Warranty on Andersen E-Series Doors?
  3. What Does Andersen’s Glass Warranty Cover for E-Series Doors?
  4. What Does Andersen’s Parts Warranty Cover for E-Series Doors?
  5. What Does Andersen’s Exterior Coatings & Finish Warranty Cover for E-Series Doors?
  6. What is NOT Included in the Limited Warranty for E-Series Doors?
  7. How Do I File a Claim for Covered Repairs on Andersen E-Series Doors?

Andersen E-Series Doors

Andersen offers three styles of patio doors in the E-Series including gliding, french gliding, and hinged doors. The E-Series is part of Andersen’s Architectural Collection. As we previously discussed, homeowners love the E-series because of the many options available for hardware, finishes, and wood species, offering a high degree of customization. E-Series patio doors are extremely energy efficient and handle hot Texas summers well by keeping the heat out and cool air in. 

What is the Warranty on Andersen E-Series Doors?

Andersen offers a limited Owner2Owner warranty on all of the E-Series patio doors. That means that the coverage provided is subject to specific conditions and that in most cases, the coverage has a set duration. If you sell your home before the terms of the warranty expire, the new owner inherits whatever time remains on the contract. Unless stated elsewhere in the agreement, warranty coverage only applies to damage resulting from defects in manufacturing, materials, or workmanship. Coverage for all sections of this agreement begins at the time the order is placed.

What Does Andersen’s Glass Warranty Cover for E-Series Doors?

  • Glass Coverage: 20 Years
  • Decorative Glass Coverage:10 Years

The first section of the warranty covers the glass package for your patio door. It lists all of the glass packages included and promises that they will be free from defects for a period of 20 years. Additionally, grilles between the glass and the organic seals are covered for this same period. Your glass is guaranteed not to develop stress cracks or material obstruction of vision or experience premature failure under normal conditions. There are some exclusions listed including special glazings, decorative glass, or impact-resistant glass. If you are interested in these options, you should find out if there is separate coverage available for these items. Of course, glass that is not installed by the factory is also not covered in the warranty.

What Does Andersen’s Parts Warranty Cover for E-Series Doors?

  • Interior Wood Coverage: 10 Years
  • Exterior Wood Coverage: 5 Years
  • Hardware Coverage: 10 Years

The non-glass parts of the door assembly are covered in separate sections. The first is for wood and wood composite components. The interior components are covered under normal circumstances for a period of ten years, while the exterior wood components are only protected for five. The homeowner is responsible for making sure that all wood parts are properly painted, finished, sealed, or covered per the manufacturer’s instructions and that they are properly maintained. Additionally, homeowners should protect the wood from excessive moisture or dryness and any other abnormal conditions.

Hardware, weatherstripping, blinds, and insect screens are covered in the next section. In general, these parts have a ten-year warranty.  Retractable door insect scenes, however, are only covered for one year. This section notes that the weathering of hardware is considered normal and not covered except on Limited Lifetime Brass.

What Does Andersen’s Exterior Coatings & Finish Warranty Cover for E-Series Doors?

  • Exterior Painted Aluminum Coverage: 20 Years
  • Exterior Painted Aluminum for Coastal Seashore Coverage: 10 Years
  • Exterior Anodized Finish Coverage: 5 Years

This section of the agreement has three parts. Painted exterior aluminum surfaces are covered for 20 years. It protects against paint blistering or cracking and other similar conditions. There are also specific terms laid out for fading paint, how it is measured, and the degree of tolerance. Fading is only covered for ten years. Homeowners should read these terms carefully. There are a number of specific exclusions in this section including accessories and hardware, insect screen frames, handle and lock trim components and other parts. Owners should carefully read what is excluded and the specific circumstances which void the coverage and ask their vendor about anything that is unclear.

If you live in a coastal region, you’ll want to pay particular attention to the next section covering the 2604 and 2605 coating systems. These special finishes are for homes exposed to excessive corrosive conditions from living near the shore. Depending on how close your home is to the coast will affect the degree and conditions of your protection. Generally, protection is for ten years. Read this section carefully including the exclusions if it applies to you.

If you have aluminum cladding on your patio doors that have an anodized aluminum finish, the warranty applies for five years. The finish is protected against damage such as blistering, flaking, or cracking for the duration of the coverage. Special terms and conditions apply covering the finish from chalking. The degree of this condition and how it is measured is explained in detail here.  

What is NOT Included in the Limited Warranty for E-Series Doors?

You should carefully look at the exclusions in each section of your warranty agreement. There are additional sections that cover other exclusions. The list below are highlights that apply specifically to E-Series patio doors, but you should read through the entire list and consult your dealer if you have any questions. It is critical to note that some of these exclusions apply if you do not use a factory-certified crew for delivery or installation of your products.

  • Not properly sealing or protecting wood components
  • Installing the door on another structure or building other than the original
  • Any modifications to the glass or components including adding tinting.
  • Improper installation
  • Adding third party, non-Andersen hardware
  • Improper maintenance
  • Accidents
  • Normal wear and tear
  • Using a third party to deliver or install the units
  • Labor to replace any components on the door.

Unless noted elsewhere in the agreement, labor and installation are not covered. 

How Do I File a Claim for Covered Repairs on Andersen E-Series Windows?

To file a claim, either contact your dealer or Andersen directly. Contact information for reaching Andersen for warranty and non-warranty work is provided at the end of the warranty plan. If you need to file a claim, you should download the appropriate forms from the internet and provide your contact information, all relevant information on your product including the model, measurements, exterior color, and information about the glass package (found in the lower corner of the windowpane), and a description of the problem.

Generally, Andersen offers three solutions to warranty claims. They will either provide replacement parts, a factory authorized repair or a refund. The manufacturer is the sole decider on how each claim is handled. There might be additional or alternate remedies based on the situation. Andersen lists these remedies in the warranty document.

If you are unhappy with the resolution of your claim, you can file a dispute with the company. The procedure is outlined at the end of the contract and where to obtain the necessary paperwork. Andersen then has 60 days to respond in writing after receiving your complaint. Please note, there is a clause in the contract that waives your right to a jury trial or class action suit. You should carefully read the instructions for opting out of this part of the agreement. Doing so will not alter your warranty coverage.

Regardless of what brand or model you choose, it is always a good idea to read over the warranty plan before making a final decision. By using the information you’ve learned here, you can compare warranty plans between different manufacturers.

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