Overall the experience was positive

Overall the experience was positive. It was a bit slow but it was the peak of the summer season and the windows were (as with all customers) special order. They did not take any shortcuts and were professional at every step. I do wish the job would have been more completely finished as the interior trim was left with gaps due to the difference (old vs. new) in window depth. I would recommend to anyone looking for a quality product and good installation. They are not going to be cheap, but when purchasing a durable good, cost should not be the only parameter.