High hopes, didn't work out

Sadly, this did not go well. I had high hopes for this company. Great reviews. We have had issues finding someone to replace all our first floor windows on our front exposure. We have two windows that are not standard shape with a somewhat cathedral transom stacked over a rectangle window. With most companies after we send pics of these two windows they say sorry, no can do. Brennan agreed to tackle the problem. They were using Milgard windows. Sadly Milgard could not replicate the existing grid design within a single window construction and that would have meant white grids showing in our upper open transom area all within a wood-framed interior window - ugh. They also were not sure they could manufacture the current two-stack window that would leave the transom grid free. We suggested perhaps a restructure of the windows. Sorry - no can do within the current exterior design concept. Okay, if you can't, you can't - But here is our problem with Brennan. During this entire discourse between us and Brennan there was no communication of issues or reasons we had no info. Just "crickets" after a response of I'll get back to you - for days and days. I would have to email the rep and wait and wait and wait. Then finally would get a response of "sorry, I was waiting on...." We kept trying to work with them, but more and more we got the impression that they really did not want to do the job - and we would be fine with that response - but tell us - don't just leave us hanging - that is Bad Business. We started this process 9/13/16. The last communication took 8 days and came 10/26/16 and like others came after a specific request to please respond. Ultimately, Brennan initially agreed to tackle the project, but really could not or did not want to deliver. If you have regular windows and don't need to communicate with them, they may be a great company.