9 Questions You Should Ask Your Window Installer | Brennan DFW
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What Questions Should I Ask my Window Installer?

Choosing the right window installer is crucial for ensuring your home's aesthetic appeal and energy efficiency. A poor installation can lead to a host of problems, including drafts, leaks, and higher energy bills.

Asking the essential questions before hiring a window company can help you avoid these pitfalls and ensure a successful installation process. Many window companies have a crew of professional installers who contract with the company to do window replacements.  There are a lot of advantages to this.

Communication is already established between the window seller and the installer, so you will get an accurate price for the installation and there will be no confusion about what specific products will be installed and where they’ll go.  If there is a problem, a reputable company will ensure that it is corrected.

After educating yourself about all the different kinds of windows and making the financial commitment to replacing your windows, it’s agonizing to have the whole project ruined by a bad installation job.  A sloppy or unqualified installer can cost you a lot of money, time and frustration.  

Common mistakes homeowners make when hiring installers include:

  • Neglecting research: Failing to investigate the company’s background and reputation.
  • Skipping consultations: Not asking enough questions during initial meetings.
  • Ignoring warranties: Overlooking crucial warranty details that protect your investment.

1. How Long Have You Been Replacing Windows?

Experienced window installation technicians can make all the difference in the end result of your window replacement project.  Their knowledge about installing windows in a variety of situations, especially special circumstances like a very large or high window, will ensure that they won’t take shortcuts just to get the job done.

When evaluating a potential window installer, their experience is crucial. Ask them about:

  • Past Projects: Request examples of similar installations they’ve completed. 
  • Showroom Visits: If possible, visit their showroom to see the quality of materials and craftsmanship firsthand.

Experience isn't just a number. It's about contractor expertise that ensures your windows are installed correctly and efficiently. Additionally, always be sure to check out their reviews!

2. Are You Licensed and Insured?

Confirming a window company's licensing and insurance is non-negotiable when hiring them. A licensed window installer demonstrates compliance with local regulations, reflecting their commitment to quality and safety. 

  • Necessary Licenses and Certifications: Ensure the contractor possesses the required licenses specific to your state or region. This guarantees they meet industry standards.
  • Types of Insurance: Does the company have liability in case of property damage and workers' compensation insurance to cover any injuries to workers that might happen on your property?

Asking these questions not only protects your investment but also provides peace of mind throughout the installation process.

3. What Happens if There’s Damage During Installation?

Understanding what happens in the case of installation damage is crucial before hiring a window company. Here are key points to consider:

  • Contractor Liability: A reputable contractor should clearly outline their liability for any damages that may occur during the installation process. This clarity protects you and your property.
  • Insurance Protection: Ensure that the company carries adequate contractor insurance to protect you and your home in case of damage during the installation process.

The answers to these questions will ensure you're safeguarded against unforeseen mishaps.

4: How Do You Prepare/Keep My House Clean?

Your project should beautify your home, not leave a trail of chaos behind. Find out if your window install crew will move furniture out of the way.  If you have a particularly large or heavy item, like a grand piano, make sure to ask about it in advance so moving arrangements can be made if necessary.

Be sure to protect valuable items or delicate surfaces nearby with drop cloths or plastic sheets.

It's also a good idea to inform your household members about the upcoming installation and establish guidelines for safety and noise control during the process.

If necessary, consider arranging temporary accommodations for pets or young children to minimize disruptions. Finally, ensure clear communication with the installation team regarding any specific requirements or preferences you may have.

Window replacement can be a messy process; dirt, dust, old paint, and scraps of material can end up everywhere if proper prep work is not done.  The crew should put down drop cloths under the work area and shut off ceiling fans to prevent blowing the dust around.  

5. How Are You Going to Remove My Windows?

There are two common methods for replacing a window.  You can remove the entire window - glass, sash, frame, trim, and everything, or you can do a partial replacement, leaving the old frame, just removing the sash and installing an insert window.  The difference between these two options can make a big difference in the overall cost and time requirement for your job.  Also, it’s much harder to remove certain types of windows, such as steel casement, so having an experienced crew will really work to your advantage.

One other item to note about removing windows:  If you’re doing window replacement as part of a remodeling project, it’s sometimes impossible to take out the windows without damaging the surrounding paint or sheetrock.  If you’re planning to paint or wallpaper at the same time, Willy advises that you schedule that for after the window replacement. This also applies if you’re planning to install shutters.

6. How Long Will Installation Take?

The time it takes to install windows in a house can vary depending on several factors, including the number of windows, the type of windows, and the accessibility of the windows: 

  • Number of windows: A skilled window installer can typically replace 4–6 windows per day. If you're replacing a lot of large custom windows, it may take one or two days. 
  • Type of windows: Some windows may take longer to install than others. For example, custom-sized or custom-shaped windows 
  • Accessibility: Windows on higher floors may require extra equipment to access and install. 

It is important to understand a clear timeline from the contractor so that you can plan accordingly.

7. What Are the Estimated Costs and Payment Terms?

Understanding window installation costs is essential to avoid surprises. Here’s what to consider:

  • Labor: Charges for the installation team’s time and expertise.
  • Materials: The cost of the windows themselves, including any upgrades or special features.
  • Disposal: Fees for removing old windows and debris.

Explore if the company offers payment plans or financing options to manage expenses more effectively. Discussing these aspects upfront ensures clarity and helps you budget appropriately.

8. Are there any hidden fees?

While not "hidden," contractors may charge additional fees. These include permit costs, which are usually the homeowner's responsibility, delivery fees, and more. Be sure to ask the contractor about any of these fees before finalizing any agreement. 

9. Do You Need to Pull a Permit for my Window Replacement Job?

Permit requirements vary city-to-city.  Some cities require them, others don’t; it is entirely dependent upon which city or municipality the property is located. Your window company should be responsible for the permit, but permits are ultimately the responsibility of the property owner, so be sure and ask your window company so you know it’s done. 

Expect the city to do an inspection of the project to make sure it meets their standards.  If you have questions about your city’s policy, check with the Inspections Department or look at the Code of Ordinances.

New windows can give your house a whole new look and feel and improve the view from the inside.  They can save you money on energy bills and increase the security of your home. 

When you’re ready to make the investment, reduce the anxiety of the process by doing your homework and knowing what works and what doesn’t. Don’t be afraid to ask questions and be persistent.  Select your windows and installer with care and reap the rewards of your effort with years of enjoyment from your new windows.

Brennan
Brennan
Published
April 10, 2018
Updated
October 24, 2024

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